LAW  PLLC

HELEN

PAYMENTS

Monday – Friday 9:00 a.m. – 5:00 p.m.

If you are an existing client or have already had a consultation with the attorney within the past 6 months, you may visit our office during our walk-in hours. Our walk-in hours may be found below:

Office Policies

Consultation and legal fees may be paid by cash, credit card, debit card, check*, money order, or cashier’s check. Our office accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Unless otherwise specified, gift cards are not accepted. Consultation fees are generally non-refundable as we set aside other matters to calendar them.

To make a payment, you may call our office, visit our office during walk-in hours, or mail the payment to our office.

*Special Check policy: There is a 7-day hold on personal checks before filing any case with USCIS.

**Please note that consultation fees must be paid before we can schedule you on the calendar.

Our law office staff is university-educated. Helen Tarokic speaks English, Spanish, and Croatian. Our staff members also speak Spanish, Gujarati, Romanian and, of course, English. If you speak a different language and need an interpreter, we can help arrange this.

Every time a client calls our office, the client should expect to be asked his or her complete name and phone number. We do this so messages can be routed accordingly. If you have moved or have a new number, remember to send that to us in writing and also call or notify us as soon as possible. If you don’t know who the paralegal on your case is, we will let you know.

Please be respectful of all employees at our firm. We are a small firm, and that means that sometimes, it may take a while for your call to be returned. We take the time to pull files or records before returning calls. We may not be able to respond instantly, but if it is a true emergency (e.g. someone is arrested), we do have walk-in hours or you may visit or call the office to schedule an appointment with the paralegal on your case (or call the office to schedule with the attorney). Your patience will be rewarded by getting a good, detailed answer to your question, based on the specific and unique facts of your case.

It’s totally fine to call and ask to be scheduled for a phone call to be scheduled with the paralegal on your case; the paralegal may later say it is time to also have a call with the attorney.

When you are a client, you may also email us your question.

WORKING WITH OUR STAFF

SCHEDULING AN APPOINTMENT

Monday
10:00 a.m. – 11:00 a.m.                  2:00 p.m. – 4:00 p.m.


Wednesday
10:00 a.m. – 11:00 a.m.                  2:00 p.m. – 4:00 p.m.


Friday
10:00 a.m. – 11:00 a.m.

Emergency consultations are available upon request.

First time consultation?
If you are a new client coming for your initial consultation, please call 910-509-7145 or email us at helen@tarokiclaw.com to schedule a consultation with our office.

Consultations are $200 per person for a regular consultation. (We often book months in advance, so please call ahead of time and book early.)
For those who cannot wait, or do not wish to wait, for a regularly scheduled consultation, “Rush Consultations” are available at $500 per person. For this higher fee, the individual can be scheduled for an emergency consultation slot that is usually held the same day of payment, or the next day.
Weekend appointments or more lengthy consultations may be made for $300 per person, by special appointment only.
Consultations are paid in advance of scheduling the appointment. The consultation fee is non-refundable, meaning that it is important you appear on time for your consultation as scheduled. If you cannot arrive on time, please call us to have the consultation conducted by phone.
Consultations last about an hour, but may take longer.
A consultation fee covers one person’s case (e.g., the spouse, if he or she also needs a visa or other immigration help, will pay an additional fee for his/her consultation).
If there is an emergency or for any reason the attorney cannot begin the consultation on time, the consultation will be held immediately (as soon as available). We do our best to start and end meetings on time, but due to the complexity of cases or unanticipated interruptions (e.g., a judge’s call), some consultations may be slightly delayed.

Already met with our office within the past 6 months?

If you already had a paid consultation, we usually allow one free follow up meeting or call within 6 months of the date of your consultation, as long as you call to book in time or arrange the follow-up appointment after the first meeting with the attorney. Often that follow up is used to go over any other questions, to review a contract for legal services or to-do list of items needed to start a case, or that sort of thing. It is not meant to be used to deal with entirely new issues or new cases. Once 6 months has passed, or if there is a major change or new issue, a new consultation fee will be required. Also, if the initial consultation lasted more than 2 hours, the free follow up may not be included (depends on the case and attorney discretion). This can be clarified by the law office if needed.

If you are an existing client, you do not always need an appointment to visit us. If you have already hired us on your immigration case, you can visit us during walk-in hours, which are held from 10:00 a.m. to 11:00 a.m. and 2:00 p.m. to 4:00 p.m. on Mondays and Wednesdays, as well as from 10:00 a.m. to 11:00 a.m. on Fridays.

Walk-in hours are great if you want to sign a contract, make a payment, ask questions about your case, drop off documents, or get a document notarized.
Walk-in hours typically begin with a paralegal and may require the attorney to be present as well, depending on the reason for your visit. For example, to drop off documents for copying, you can do that with the receptionist or the paralegal; but if you need legal advice, the attorney will have to answer those questions. The paralegal will help direct you during a walk-in meeting, so that your questions are posed to the correct person.
If you are an existing client and would rather schedule in advance for an appointment, or cannot come during walk-in hours, please give us a call or email us. We enjoy scheduling meetings, as it lets everyone be more prepared for that meeting.
If all you are doing is delivering documents to the office, you may do this Monday through Friday from 9:00 a.m. to 5:00 p.m. The receptionist will take your documents and get them to the right person.
If it has been more than 6 months since you saw the attorney, it is best to schedule a new consultation. (Effective January 1, 2015, after 6 months has passed, a new consultation fee must be paid if we are not already representing you on the matter.)

immigration & naturalization law

6752 Rock Spring Rd.

Suite 110,

Wilmington, NC 28405

Ph: 910.509.7145

6752 Rock Spring Rd.

Suite 110,

Wilmington, NC 28405

Fax: 910.509.7144

LAW  PLLC

HELEN TAROKIĆ

immigration & naturalization law